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Frequently Asked Questions
Answers about caregiver accounts, planning routines, and child devices.
Account and sign-in
How do I create an account?
Select Create account, enter your email address and password, then confirm your email before signing in.
How do I reset my password?
Select Forgot password on the sign-in page, enter the email address for your account, and follow the reset link sent to that address.
Tasks, routines, and schedules
What is the difference between a task and a routine?
A task is one activity, such as brushing teeth. A routine groups tasks in the order your child should complete them. A schedule decides when that routine is available.
How do I create a routine for my child?
Choose a child in the caregiver dashboard. Add the tasks they need, group them into a routine, and then create a schedule for when the routine should appear. The setup wizard can guide you through these steps.
Child devices
How do I pair a tablet or kiosk?
From the selected child's Paired devices page, choose Pair new device. Open the temporary quick link or scan the QR code on the tablet or kiosk you want to use.
Does the child device work while it is offline?
Yes. A paired device can continue using recently loaded routines when it temporarily loses its connection. Completed tasks sync when the connection is available again.
What happens when I revoke a paired device?
The device can no longer access that child's routines. To use it again, create a new pairing from the caregiver dashboard.
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